INTERNATIONAL EXCHANGE & RETURN POLICY

Cultural Fusion

At Cultural Fusion, each international order is carefully inspected by our Quality Control team before dispatch to ensure the highest standards of quality.

Returns & Exchanges:

• We do not offer returns or physical exchanges on international orders.
• However, in case you receive a damaged or incorrect item, we are happy to assist you.

Damaged or Incorrect Items:

If you receive a damaged or incorrect article, please contact us within 48 hours of delivery at
📧 wecare@culturalfusion.pk
📱 WhatsApp: +92-325-7864046

Please share the following for evaluation:

• Order Number
• Clear images of:
  • The delivered article showing the issue
  • Original packaging
  • Invoice

Failure to provide the required information may result in claim rejection.

Store Credit (Refund Method):

• In approved cases, we will issue a store credit (coupon) of the same value
• The coupon will be:
  • Valid on online store only
  • Non-transferable
• No cash or card refunds are offered for international orders

Important Terms

• Orders once processed or dispatched cannot be cancelled or modified
• If a customer refuses delivery, Cultural Fusion will not be liable to refund or compensate the order amount
  
• Please note: If there are any extra charges for remote areas, the customer will need to pay them in addition to the shipping charges.

Customs & Duties:

• Any custom duties, taxes, or import charges imposed by the destination country are the customer’s responsibility
• Cultural Fusion is not liable for:
  • Customs delays
  • Parcel holds
  • Non-clearance due to missing documentation

We strongly recommend checking with your local customs authority before placing an order.

Customized Orders

Customized, altered, or made-to-measure products cannot be returned or exchanged.
In case of incorrect measurements, customers must provide clear pictorial evidence, and our team will review the matter accordingly.